TERMS AND CONDITIONS OF SALE AND USE – ÉMY AND CZAME-ALERTS
Version: October 19, 2026
These Terms and Conditions apply to the purchase of an ÉMY watch and to the subscription and use of CZAME-Alerts services provided by CZAME.
By accepting these Terms and Conditions, the purchaser confirms that they have read and understood them before finalizing their order.
1. ÉMY Watch and CZAME-Alerts Service
The ÉMY watch and CZAME-Alerts are technological tools designed to support the safety and autonomy of the user.
Depending on the features activated, the service may in particular allow:
- detection of certain falls;
- triggering of SOS alerts;
- detection of exits from safety zones or wandering situations;
- location of the watch;
- transmission of alerts to designated caregivers or responders.
These features are assistance and prevention tools. They do not guarantee detection of all incidents or the intervention of a caregiver, responder or emergency service.
2. Purchase of the ÉMY Watch and CZAME-Alerts Plan
The ÉMY watch and the selected monthly CZAME-Alerts plan are purchased together as part of the same order.
The price of the watch and the first billing period of the CZAME-Alerts plan are charged when the purchaser finalizes their order.
The applicable prices are those displayed and accepted at the time of the order.
Purchasing the watch and the plan does not mean that the service is immediately operational. Activation and configuration are required.
3. Activation and Start of the CZAME-Alerts Service
After purchase, the watch and the CZAME-Alerts service must be activated and configured.
For billing purposes, CZAME-Alerts is considered activated when:
- the watch is activated and operational on the network; and
- at least one designated caregiver has completed the required configuration and is set up to receive alerts and notifications regarding the beneficiary.
If activation is delayed, the purchaser does not lose the portion of the subscription period already paid that corresponds to the period before the effective activation of the service.
The unused prepaid period is carried forward so that the paid service period begins only when CZAME-Alerts is effectively activated in accordance with the above conditions.
4. Monthly Subscription and Renewal
After activation, the CZAME-Alerts plan continues on a monthly basis.
Subsequent billing is adjusted so that the next paid service period begins only after the prepaid service period has actually been provided from the date of activation.
The applicable monthly price, included services and billing frequency are those displayed and accepted at the time of the order.
The subscription continues until it is cancelled in accordance with the conditions applicable to the plan and with applicable consumer protection laws.
5. Fall Detection
Fall detection is based on the watch’s sensors and analysis algorithms.
Some falls may not be detected. Certain movements may also be interpreted as a fall and generate a false alert.
CZAME does not guarantee that all falls will be detected.
6. SOS Alerts
The operation of SOS alerts depends in particular on the functioning of the watch, its battery level, telecommunications networks and the IT services used.
An SOS alert may be delayed or may not be transmitted.
Triggering an SOS alert does not guarantee that a caregiver, responder or emergency service will receive the alert or intervene.
7. Wandering and Safety Zones
Detection of exits from safety zones and wandering situations depends in particular on the location data available.
An exit from a zone may be detected with a delay, may not be detected or may be incorrectly reported.
CZAME does not guarantee that a person will remain within a given zone or that every exit from that zone will be detected.
8. Location
The accuracy of location may vary depending on technical and environmental conditions.
Location may in particular be less accurate or unavailable inside a building or when location or telecommunications signals are weak or absent.
The displayed position may correspond to the last known position of the watch and not to its exact position at the time of consultation.
9. Networks and Communications
The operation of the ÉMY watch and CZAME-Alerts depends in particular on cellular networks, the Internet, telecommunications infrastructure and technology services provided by third parties.
Interruptions, delays or failures may occur.
CZAME does not guarantee continuous and uninterrupted availability of these networks or services.
10. Battery and Use
The watch must be charged and used in accordance with the instructions provided.
A low or depleted battery may prevent certain features from working, including detection, location or transmission of alerts.
The purchaser, user or assisting person is responsible for ensuring that the watch is regularly recharged and used under normal operating conditions.
11. Receipt of Alerts
The receipt of alerts depends in particular on the devices used by recipients, networks, notification settings, contact details provided and the availability of designated persons.
The contact details of caregivers and other designated persons must be accurate and kept up to date.
Transmission of an alert does not guarantee that it will be viewed immediately or that an intervention will take place.
12. No 24/7 Emergency or Monitoring Service
Unless such a service is expressly provided as part of a separate service to which the user has subscribed, CZAME-Alerts is not an emergency call centre or a 24/7 monitoring service.
When an emergency situation is known, the appropriate emergency services must be contacted directly.
The ÉMY watch and CZAME-Alerts must not be used as the sole means of protection where continuous monitoring or immediate intervention is required.
13. Responsibilities of the Purchaser and User
The purchaser and user must in particular:
- provide accurate information necessary for activation and operation of the service;
- keep the watch sufficiently charged and in good working order;
- wear and use the watch in accordance with the instructions;
- keep caregivers’ and other relevant contacts’ details up to date;
- ensure that at least one caregiver is properly configured to receive alerts;
- periodically check the normal operation of the watch and the service;
- take into account the technological limitations described in these Terms and Conditions.
14. Acknowledgement of Technological Risks
The purchaser acknowledges that a connected system such as the ÉMY watch and CZAME-Alerts may experience errors, false alerts, delays, interruptions, communication failures or periods of unavailability.
The purchaser acknowledges in particular that:
- a fall may not be detected;
- certain movements may trigger a false alert;
- a wandering situation or exit from a safety zone may not be detected or may be incorrectly reported;
- an SOS alert or other alert may not be transmitted or received;
- location may be inaccurate, delayed or unavailable;
- the displayed location may correspond to the last known position rather than the current position;
- an interruption of the cellular network, the Internet or a third-party technology service may affect the operation of the service;
- a low or depleted battery may prevent certain safety features from operating.
CZAME does not guarantee that all incidents will be detected or that an intervention will occur following an alert.
This acknowledgement of technological risks does not exclude or limit consumer rights or any liability that cannot legally be excluded or limited.
15. Changes to the Service
CZAME may update its software, applications, algorithms, telecommunications configurations or technology infrastructure in particular to improve the security, reliability, performance or features of the service.
The features of the service may evolve.
Where a material change requires it under applicable laws, a new version of these Terms and Conditions may be presented and new acceptance may be requested.
16. Acceptance
By checking the acceptance box at checkout, the purchaser confirms that they have read, understood and accepted these Terms and Conditions, in particular:
- the purchase and billing conditions for the ÉMY watch and CZAME-Alerts plan;
- the activation conditions applicable to the start of the paid service period;
- the technological limitations of the ÉMY watch and CZAME-Alerts;
- the risks associated with fall detection, SOS alerts, wandering detection, location, telecommunications, battery and receipt of alerts.
The purchaser’s acceptance is required before the order can be finalized.